Vietnam has rapidly emerged as one of Asia’s most promising destinations for business process outsourcing (BPO). From customer service to IT support and finance functions, Vietnam’s BPO sector is drawing attention from global enterprises due to its combination of a skilled, English-speaking workforce, low operational costs, and a supportive business environment.

However, hiring remote employees in Vietnam—especially without a legal entity—comes with regulatory hurdles and operational complexity. This is where working with an Employer of Record (EOR) becomes not just a convenience, but a strategic advantage. An EOR company allows global firms to expand into Vietnam and access its BPO talent pool swiftly and compliantly.

This article explores why Vietnam is gaining prominence as a global BPO hub and how companies can leverage top EOR providers, global employment solutions, and international payroll services to onboard top-tier BPO professionals without setting up a local office.

Vietnam’s Rise as a Global BPO Destination

Vietnam’s BPO growth is driven by several key factors:

1. Cost-Effective Talent

Labor costs in Vietnam are significantly lower than in Western markets and even more affordable than neighboring hubs like the Philippines and India. This makes Vietnam an attractive choice for businesses looking to scale support operations.

2. Skilled and Educated Workforce

With over 100,000 IT and business graduates entering the workforce annually, Vietnam offers a highly educated talent pool with strong language and technical skills. Vietnamese professionals are increasingly fluent in English, French, Japanese, and Korean, making them suitable for multilingual support roles.

3. Strong Government Support

The Vietnamese government has introduced several incentives to attract BPO companies, including investment tax benefits, economic zones, and streamlined processes for foreign investment.

4. Thriving Tech and Infrastructure

Reliable internet, robust telecommunications, and growing urban tech parks in Ho Chi Minh City, Hanoi, and Da Nang further position Vietnam as an ideal location for remote work operations.

In-Demand BPO Roles in Vietnam

Global companies are increasingly hiring remote employees in Vietnam to support functions such as:

• Customer Service Representatives
  
• Technical Support Agents
  
• Data Entry Specialists
  
• Accounts Payable and Receivable Assistants
  
• IT Helpdesk Technicians
  
• Back-Office Administrators
  
• Content Moderators
  

These roles support global operations in finance, retail, telecommunications, health, travel, and e-commerce sectors.

Hiring Challenges Without Local Setup

Despite its potential, navigating employment laws in Vietnam can be complex:

Legal Barriers

Foreign companies cannot legally employ workers in Vietnam without establishing a local entity or partnering with a licensed local partner.

Labor Code Compliance

Vietnamese labor laws regulate employment contracts, working hours, social insurance, and termination procedures—all of which must be managed locally.

Payroll and Tax Complexity

Vietnam requires monthly tax filings and contributions for social, health, and unemployment insurance. These obligations differ by employee type and industry.

To avoid fines or worker disputes, all of these regulations must be followed meticulously—something that’s difficult without local presence or in-depth legal knowledge.

How an Employer of Record (EOR) Can Help

A trusted EOR company becomes the official employer of your Vietnam-based BPO employees, handling everything from employment contracts to benefits and tax compliance.

With an Employer of Record, your company can:

• Legally employ BPO talent in Vietnam
  
• Avoid entity setup costs and delays
  
• Ensure contracts and benefits align with local laws
  
• Run compliant international payroll services
  
• Scale operations quickly and flexibly
  
• Terminate or transition staff legally when needed
  

This makes the EOR model ideal for companies testing the BPO market or launching new projects with immediate staffing needs.

What to Expect from Top EOR Providers in Vietnam

The best Employer of Record services deliver more than just compliance. Here’s what to expect:

Localized Hiring Support

Top EOR providers understand Vietnam’s cultural nuances and employment laws. They help recruit, screen, and onboard candidates according to local expectations.

Seamless Payroll Outsourcing

Your EOR company will handle accurate, timely salary payments, tax withholdings, and contributions to Vietnam’s social security and health insurance systems.

Full Regulatory Compliance

Employment contracts are drafted in Vietnamese (and English when required), following legal requirements regarding probation, leave, holidays, and termination.

Workforce Scalability

Whether hiring 2 or 200 employees, top EOR providers offer scalable solutions tailored to project needs—ideal for BPO operations that expand or contract frequently.

International Contractor Management

For companies hiring both full-time and contract-based BPO talent, EORs also assist with managing independent contractors while avoiding misclassification risks.

Compensation Overview for Vietnam’s BPO Professionals

Here are typical monthly salary ranges (USD) in Vietnam’s BPO sector:

• Customer Service Representative: $400 – $700
  
• Data Entry Specialist: $350 – $600
  
• Tech Support Agent: $500 – $850
  
• Finance Admin (AP/AR): $600 – $900
  
• IT Helpdesk Technician: $650 – $1000
  

All full-time employees are entitled to:

• 12 days of annual leave
  
• National public holidays (12–14 days)
  
• Paid sick leave with medical documentation
  
• Social insurance (17.5% employer, 8% employee)
  
• Health and unemployment insurance
  
• Standard working hours: 48 hours/week (5.5–6 days)
  

Top EOR providers ensure these benefits are applied and managed correctly.

Why Use Global Employment Solutions in Vietnam?

For companies expanding into multiple countries, using integrated global employment solutions offers:

• One dashboard to manage multi-country teams
  
• Centralized reporting and analytics
  
• Cross-border HR compliance tracking
  
• Unified expense and payroll oversight
  
• Streamlined onboarding across countries
  

Vietnam can serve as a cost-efficient base for APAC support centers, and having a consistent HR infrastructure via an EOR company ensures alignment with global hiring strategies.

Final Thoughts: Tap Vietnam’s BPO Talent with Team Apac

Vietnam’s emergence as a BPO powerhouse offers global companies an opportunity to build cost-effective, skilled support teams. However, hiring legally and managing HR remotely requires local expertise and legal backing.

By partnering with an Employer of Record, your business can hire remote employees in Vietnam without setting up an entity, ensure full compliance with local labor laws, and benefit from trusted international payroll services and payroll outsourcing.

Team Apac is one of the region’s top EOR providers, specializing in helping global businesses tap into Vietnam’s BPO talent through tailored global employment solutions. Whether you’re launching a small helpdesk team or building a full-scale offshore support operation, Team Apac delivers the best Employer of Record services to ensure you scale quickly, compliantly, and successfully.