When an employee hired through Team APAC’s EOR service is terminated or resigns, clients are eligible to receive a refund of their deposit, minus any outstanding dues, charges, and relevant fees.
The employee termination process duration varies and may require up to 45 days, depending on local employment regulations and termination circumstances.
Team APAC initiates refund processing after the employee’s termination or resignation is fully finalized, all outstanding invoices have been settled, and payment is confirmed. Note that the refund timeline is not based on when the termination process starts, but rather when all conditions, including invoice settlement, have been met. Processing times for refunds via electronic transfers typically require approximately 7 business days.
In accordance with Team APAC’s Master Services Agreement, refunds will be processed within 45 days after the completion of the termination process and the full payment of outstanding invoices. However, refunds are frequently issued sooner than this deadline.
Clients will receive notification by email once their refund is ready. To facilitate prompt processing, clients must provide accurate and current bank account details to Team APAC.
For guidance on adding or updating bank account information and to monitor the progress of your refund, please refer to our support resources
Refund Currency Information at Team APAC
Team APAC will refund deposits in the same currency as the bank account details provided by the client. If the currency of the deposit differs from the currency of the bank account provided, the refund will be converted using the applicable exchange rate at the time the refund is processed.
To avoid additional foreign exchange fees, clients are encouraged to provide a bank account in the same currency as the original deposit.
